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I often heard in counseling situations that "He says he loves me, but he never shows it." What this person was actually saying was that she heard it in words but was not convinced by his actions (usually a lack of action). Remember the old adage: "Action speaks louder than words."? It could not be truer here.

Develop and Maintain Positive Relationships Immediately Using Only Four Ingredients

Develop and Maintain Positive Relationships Immediately Using Only Four IngredientsPeople who live next door to each other seldom take the time to get to know each other. Or worst yet, co-workers go into the same building daily, and may even ride the same elevator, without even saying a word to each other. And this story goes on daily all across the land - different locations, same scenario! How much more rewarding life would be if people would only take a moment to greet each other and start to develop positive relationships! It is my belief that we are, at times, our own worst enemy. Despite our kind and helpful intentions, we tend to shoot ourselves in the foot when it comes to developing and maintaining positive relationships.There tends to be problems among people whenever they ignore each other or demonstrate a lack of respect. I drew this conclusion after studying this counterproductive behavior while in college and again while in the US Air Force. Consequently, I venture to say that ninety to ninety-five percent of the cases I counseled stemmed from lack of mutual respect and/or communication. "Developing a relationship takes time, but applying the ingredients begins immediately." The way we learned to develop and maintain our relationships with others usually started in our homes when we were young. If our parents showed love and respect for each other, we tended to do the same for our family members. Having had positive interactions there, we took it to school and eventually to the work place. However, if we never witnessed or learned "mutual respect" at home, we developed an indifference for our fellow-human being. It is no wonder that we never knew how to show it. Mutual Respect Goes a Long WayRespect, whenever demanded, always results in "defiant compliance" (doing it because we have to, usually under pressure, not because we want to for the pure pleasure) that may lead to counterproductive behaviors. When respect is earned, on the other hand, positive things begin to happen on both sides of the fence. The only effective way to earn respect is to give it away. Then, not only will it return, but it will do so a hundredfold. The good thing about developing positive relationships is that it is never too late to do so, despite how blight the situation might seem. Hint: To create an atmosphere of mutual respect, start by demonstrating in your words and actions respect for others, starting with your spouse and children. A good way to begin is to minimize the negative talk, in yourself and in others. Speak when the atmosphere is friendly. Your family member will be more apt to listen and respond in a friendly manner. Take what you have learned to the workplace and spread respect in similar manner there. Putting a Little Fun into Your Life Because we are so busy with the demands of work, home, community events, and church activities, it becomes easy to overlook an all-important aspect for building positive relationships. The good news is that it does not take as much time as we might think. The benefits come in the quality, not the quantity, of time we spend with the other person. Hint: Spend time on a regular basis, once a week, or two or three times a week, with the other person doing something that you both enjoy. Avoid getting into the routine of making it a forced activity or schedule. Encouragement Creates Cooperation. If we expect others to respond to our wishes and requests, we must first believe in ourselves and in the other person as capable and productive persons. This belief, when expressed in positive and supportive words and actions, sends a strong message of encouragement. The other person quickly picks up and responds positively and cooperatively. Hint: Minimize your mentioning of the mistakes (except in hazardous or other dangerous situations) or the weaknesses of others. Instead, recognize and acknowledge their assets and strengths. Turn their lemons into lemonade. Show a Little Love in All You Do and Say I often heard in counseling situations that "He says he loves me, but he never shows it." What this person was actually saying was that she heard it in words but was not convinced by his actions (usually it a lack of action). Remember the old adage: "Action speaks louder than words"? It could not be truer here. Love is both an emotion and an action. Saying it alone is not enough. Neither is showing it by itself. For the other person to feel secure in the relationship, regardless of the level of intimacy, they need to know, see, feel, and perceive that they are on the receiving end, that the other person truly cares for them. Hint: Expressing our love, care, and concern for the other person is both a feeling and an action that needs to be expressed in words and action. Often such expressions are most powerful whenever they are expressed at a time or occasion when the other person is least anticipating such comments and actions. Avoid praising; it may seem artificial. Instead give encouragement; it comes across more genuine and caring. Although mutual respect, love, and funtimes together are all important ingredients in creating positive relationships, it is the encouragement ingredient that is the most important of all. For it is through encouragement that we focus on the strengths and assets of the others. Consequently, it is this encouragement that helps them to believe in themselves and their abilities, that helps them to accept and learn from their mistakes, and that helps them to develop the courage to be themselves, imperfections and all. (This just might be the first step they needed in helping them learn how to maximize their potential.)There you have it: The four ingredients in developing and maintaining positive relationships, mutual respect, love, having fun together, and encouragement. Now put this recipe into practice with your employees, your customers, your colleagues, and others, and watch the positive results of your behavioral investments grow beyond all leaps and bounds.

How to Deal With Salespeople

How to Deal With Salespeople

If you're an executive, you may feel like a open jelly sandwich at a picnic.Every crazy critter in the world wants to bite into your budget. Here's how to protect your time and preserve your sanity.1) Ask questionsMany salespeople work from a script. Rather than let them read it, interrupt with, "Excuse me." Then determine the purpose of the call by asking questions such as, "What are you selling?" or "Why are you calling?" Set bounds on the call by stating that you will take one minute to hear their offer and that you have a timer. Cut through the enticement by getting the facts that you need to decide if their offer has value.2) Just say noIf you have no interest in the offer, tell the salesperson, "No." If you have no interest in the company, product, or service, ask to be removed from their call list. Be polite and firm. Simply say, "We have no need for your service. Please remove my name from your list." Avoid small talk, arguments, or complaints. All of these waste your time and lead to nothing. In addition, savvy sales people appreciate candor. It frees them to proceed with their business.3) Decline literatureIf you attempt to rid yourself of a salesperson by asking for information, you cause three bad things to happen. 1) You guarantee a return call ("Hi, did you get what I sent?"). 2) You waste the salesperson's money. 3) You add to the mail that you have to process. Thus, decline literature unless you are interested in the offer. Similarly, decline appointments, trial samples, or invitations that you know you would cancel. And never ask for a proposal if you have already selected another provider.4) Return phone messagesSadly, some people attempt to say "no" by ignoring the caller. This is a terrible strategy for two reasons. First, the caller does not know what you are doing. They will conclude that you may be traveling or sick and thus call again, and again, and again. Second, ignoring someone is rude, especially if you asked the person to call you, send a proposal, or provide information. (Special note: every vendor is also a customer. Insulting people can backfire by costing you business.) If you want to end a dialogue without talking to the person, call (or have an assistant call) and leave a message during off hours (early morning, late evening, weekends). Most good business people appreciate candor and understand the word, "No."5) Use voice mailStrategic voice mail can protect your time. Rather than leave an outgoing message stating that you will return calls, leave a message that helps screen calls. For example, your message could state, "Hi this is Pat Smith. Leave a message if you have an work related issue. If you are selling wingnuts, do not leave a message because we are not buying them." or "If you are selling something, call Chris at Extension 101." In the latter case, Chris may be someone assigned to screen sales calls.6) Be open to possibilitiesRealize that the caller is another human being, trying to earn a living. In addition, that caller may also be a customer or able to influence your customers. Thus, rather than immediately reject every call, consider that some of the offers may help you improve your business and make your job easier. Treat callers with the respect and courtesy that you expect from others. You will find valuable opportunities when you give them a fair chance to explain why they called. And you can always say, "No."

Outsourcing Projects In Today's Global Economy

Outsourcing Projects In Today

One of the hot political topics facing the United States political establishment today is the tendency of businesses to practice the philosophy of outsourcing projects. Many people have an opinion that nothing should be outsourced, but the ability that companies have to outsource projects keeps domestic costs down.Skilled labor in the United States is expensive. In addition to health insurance, employers need to set up office space and pay into retirement plans. Outsourcing projects and creating a network of freelancers is a great way to reduce the overhead costs of running a business.The Internet has become the most powerful marketing tool on the planet. Take a step back and put it into perspective. At any given moment, hundreds of millions of people are linked to the Internet. The possibilities for reaching large groups of people are greater now than at any other time in history. Plus, Internet connection speeds are so rapid now that the flow of information is nearly instantaneous. When the term Information Super-Highway was coined broadband was in its infancy. Today it seems like the world is connected and this reinforces the need for virtual marketplaces.If you conduct some research on the web, you can find that there are a variety of websites dedicated to outsourcing projects. One such website is guru.com. This well-designed website is a virtual marketplace accessible from anywhere in the world. In addition to the snappy design, guru.com has over a dozen categories of freelance projects for freelancers and employers to find and post projects in respectively.If you log onto elance.com, you can also find a virtual market where outsourcing projects has become en vogue. The professionals on elance are top-notch and cover many different areas: writing, logo and graphic design, software, and website design, to name a few.Another entry into the growing coliseum of virtual employment is rentacoder.com. This website specializes in software and computer professionals. Not only are there a great deal of competent computer professionals in the United States they are all over the world. India, for instance has been receiving jobs that companies in the U.S. have been outsourcing.There is no way to stop outsourcing projects. It is just the way business is headed. If you found one store with an item at a great discount, wouldnt you go check it out?

Corporate awards 101

Corporate awards 101

One universal and noteworthy characteristic of human beings is to seek accolades for their accomplishments. From childhood to maturity we are captivated by the lust for recognition in some form or the other especially for remarkable work (if any) done by us. Bearing this essential human feature in mind, Homo sapiens have invented diverse ways to compliment a persons achievements. Speech is a viable means to honor a person in our day-to-day life. But apart usual living in areas like corporate sector, words are not enough to regard an employees outstanding contribution; there ought to be something more to proclaim his attainment. For this, the corporate world relies largely on awards. An award is an ideal way to express the unspoken feelings of one and many other individuals towards its recipient. Since the corporate prizes are not mere an emblem of appreciation and gratitude but also an instrument to boost up ones morale and trigger further progress, they should be perceivably exclusive or special. A paradigm case in point is awards made of crystal. Crystal has always served as a mark of opulence, purity and fineness. So, crystal awards too are immensely esteemed and hold a distinguished significance among the masses. A brand largely acclaimed in manufacturing of stupendous crystal prizes for a range of occasions is Crystal Occasion. Crystal Occasion has blessed the business world with a spectrum of crystal corporate awards. These awards that are perfect substitutes of words and emotions, come for any and every corporate occasion. Each Crystal Occasion award piece is a magnum opus that is known for its excellent quality and bewitching design. These awards are presented at different junctures and serve a variety of purposes. For instance-Presenting an individual the Crystal Occasions sober and beautiful Accolade Plate in order to acknowledge his striking potential, can be a life time memory for him.The uniquely crafted Endeavor Award is enough to pronounce an employees terrific efforts or his successful enterprising qualities. The Horizon Award is a model compliment for the adroit caliber that bags the credit of companys scaling new heights. In other words the superb semi-circular translucent and stainless Horizon award is a complete symbol of acceptance and salutation to an individuals annual performance. The Crystal Occasions glistening rectangular Jade Crystal Plaque Award can be used to commence or strengthen the bond of friendship between two companies.Similarly there are other bedazzling awards like Nova Award, Eclipse Award, Neopolitan Award, Regatta Award and so forth that stand as an epitome of reverence and recognition. Apart from sustainable long-lasting quality, magnificent grace and exquisite appearance of Crystal Occasion products, what differentiate them from other crystal awards is their significantly low costs. In comparison to the expensive crystal items available in the market today, the Crystal Occasion awards are less pricey. This factor enables even the small-scale companies to celebrate with coveted Crystal Occasion awards. You can take a look at the myriad types of awards along with their details, place orders and make purchases online.

The CEO is 10,000 feet above the fire

How many times have you heard a business owner or manager say that they spend their workday always sweating at putting out fires? I hear it all the time. Think of a raging forest fire. There are sweaty fire fighters working hard, just yards in front of the flames. There is one person in a helicopter 10,000 feet above the flames. Those on the ground and the one in the helicopter are all looking at the same fire but they have totally different views. Those on the ground are putting out fires. The one in the helicopter is directing the fire fighting effort. In business, even the smallest of businesses, the CEO directs the fire fighting effort. That person must have a vision of the future and direct the troops on the ground in the proper direction. If the CEO gets down on the ground and picks up an axe to put out the current fire, while that effort may be beneficial, who is insuring the future? In small businesses, owners and managers must spend time and effort at work on the front lines, but many are so busy putting out fires that they never make the time to go up in the helicopter and see the whole fire. To do it, the CEO must discover the changing winds of the marketplace to best utilize the assets available so they are not overspent on dying embers (completed projects) when they are needed on a flare-up (hot opportunity) somewhere else. The CEO must look beyond today and prepare for tomorrows battles whether fluctuations in the cost of fuel, changing whims of fashion, or increased competition.If only for a little while every week, get into that helicopter. Look towards the future, plan for it, and guide your troops to contain the fires. You might not get so sweaty but youll be doing a great job for your company.

Five Ways to Use a Meeting

1) Determine a persons ability to plan. Does the person who called the meeting have a clear goal and a specific plan to achieve it. People who do, recognize the value of preparation and can be trusted with larger projects.2) Measure teamwork. How are the participants working together? Are they making methodical progress toward an agreement, decision, or solution? Are the more skilled participants helping the others? Is the group working toward a result that benefits everyone? People who work as a team contribute more to productivity.3) Demonstrate communication. How well do the participants state their ideas? Do they speak clearly? And do they pay attention when others speak? People who communicate well avoid problems such as misunderstandings and arguments.4) Determine how people think. Are the participants offering ideas that logically follow what the last person said? How innovative, practical, or useful are the ideas? Are people focused on details or major projects? Are they focused on what happened or upon what happens next? Certainly people think differently, and this helps you observe their strengths. 5) Observe ethics. What are the participants proposing? What values are revealed by their suggestions? What type of actions do they admire? What do they support and what do they oppose? How much respect do the participants show for each other? Good ethics keep a business on the right side of good.

Summary

I often heard in counseling situations that "He says he loves me, but he never shows it." What this person was actually saying was that she heard it in words but was not convinced by his actions (usually a lack of action). Remember the old adage: "Action speaks louder than words."? It could not be truer here.